Refund and Returns Policy

Refund and Returns Policy

At ArtDIYStudio.com, we’re all about creating beautiful, personalized art experiences for you, and we want to ensure you’re delighted with your purchase! But we understand that sometimes, things don’t go as planned. Don’t worry, we’re here to help. Below is everything you need to know about our refund and returns process.

If you have any questions or just need a hand, don’t hesitate to reach out to us at help@artdiystudio.com. We’re always happy to assist!

1. Can I Return My Item?

We want you to love your art, but if for some reason you need to return it, here’s what you need to know:

  • Items must be unused and in their original packaging.

  • You have 30 days from the date of delivery to return an item.

  • Certain items, like custom kits, gift cards, sale items, and pre-stretched/board kits, are non-returnable (we hope you understand!).

If your item arrives damaged or there’s been a mix-up, we’ll gladly replace it or refund your order. If it’s our mistake, we’ll also cover the return shipping costs.

For voluntary returns (for example, if you change your mind), you'll be responsible for the return shipping costs.

2. How Do I Return My Item?

It’s easy! Just email us at help@artdiystudio.com, and we’ll guide you through the process.

Please note that you must first accept delivery of your package before requesting a return.

3. Exchanges

If you'd like to exchange an item, please contact us at help@artdiystudio.com. For voluntary exchanges, customers are responsible for the return shipping costs.

4. Return Shipping & Refunds

For voluntary returns, return shipping costs are the customer's responsibility.

Once we receive and inspect your returned item, we'll process your refund within 5 business days.

5. Changing Your Mind? (Order Cancellations)

If you need to cancel an order, please email help@artdiystudio.com within 24 hours of placing your order. Use the subject line "CANCEL ORDER" and include your order number.

Please note that custom kits cannot be canceled once production has begun.

6. Shipping Woes (Lost, Stolen, or Damaged Orders)

We know how exciting it is to receive your order! That's why we offer optional low-cost shipping protection at checkout for added peace of mind.

  • If your package is lost or damaged in transit and you purchased shipping protection, we'll replace or refund your order.

  • If you decline shipping protection, we are unable to cover packages that are lost or stolen after shipment.

Once a package is marked as delivered by the shipping carrier to the address provided at checkout, ArtDIYStudio is not responsible for packages that are lost, stolen, or missing after delivery. Customers are responsible for providing a secure delivery location. If you believe your package was stolen after delivery, we recommend contacting the shipping carrier and your local authorities as soon as possible.

If your package arrives damaged, please contact us right away, and we'll be happy to help.

7. Oops! Wrong or Incomplete Orders

If you received the wrong item or something is missing from your order, please let us know and we'll make it right.

We can send replacement items or provide a high-resolution PDF if appropriate.

Please note that minor dents or cosmetic damage to packaging that do not affect the usability of the product are not eligible for compensation. However, if the product itself is damaged in a way that affects its use, we'll gladly send a replacement.

8. Need Help? We're Here for You!

If you have any questions or concerns, please contact our customer support team at help@artdiystudio.com.

We're passionate about helping you enjoy every ArtDIYStudio experience!